Florida International University

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Recovery

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Enter the mobile number or secondary email address you entered for account recovery.

For assistance with the account recovery process, please contact the IT Support Center at (305)348-2284

Verification

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Email Recovery:
Make sure to check the spam folder for an email from noreply@login.fiu.edu

Text Recovery:
Text message might be delayed if you are in an area with weak signal.

Codes expire after five minutes. If you have not received the code, restart t the process

Reset Password

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Your new password must:

·Have an 8-character minimum

·Include one letter and number

·Include one upper and one lower case character

·Be different than your last five passwords

For assistance with the account recovery process, please contact the IT Support Center at (305)348-2284

Two-Factor Required

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Because you manage sensitive data, Two-Factor Authentication is required on your account.

Two-Factor Authentication uses two steps, "something you know" (your password) and "something you have", (your phone) to secure your account.

Click "Continue" to enroll the "something you have" into Two-Factor Authentication.

Secure Your Account

Why you need it

Two-Factor Authentication protects your account from hackers, even if they have your password.

How it works

You will log in with your username and password as usual. You will then verify your identity with your device.

Duo Mobile

Quick, easy, secure and convenient. No cellular or Internet connection? Generate a one-time passcode in the app.

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Enroll

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FIU phone numbers are not accepted.

Users cannot share phone numbers for Two-Factor Authentication.

If you see “xxx-xxx”, contact the Support Center.

Verify Phone

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If you are in an area with weak or no signal, phone calls and text messages may be delayed.

Codes expire after five minutes. If you have not received a code, try again.

Duo Mobile App

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The Duo Mobile app works by sending you a push notification for Two-Factor.

Works offline, use the Duo mobile app to generate a one time passcode if you don't have if you do not have cellular or Internet access.

Click on "Install Now" to receive a text message with a download and activation link.

Title Here

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Enter the mobile number or secondary email address you entered for account recovery.

For assistance with the account recovery process, please contact the IT Support Center at (305)348-2284

Verification

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Email Recovery:
Make sure to check the spam folder for an email from noreply@login.fiu.edu

Text Recovery:
Text message might be delayed if you are in an area with weak signal.

Codes expire after five minutes. If you have not received the code, restart t the process

New Password

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Your new password must:

·Have an 8-character minimum

·Include one letter and number

·Include one upper and one lower case character

·Be different than your last five passwords

For assistance with the account recovery process, please contact the IT Support Center at (305)348-2284

Account Recovery

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FIU phone numbers and email addresses are disabled for account recovery.

Users cannot share account recovery information. Please enter a mobile number or email address that is unique to you.

For assistance with the account recovery process, please contact the IT Support Center at (305)348-2284

Account Verification

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Email Recovery:
Make sure to check the spam folder for an email from noreply@login.fiu.edu

Text Recovery:
Text message might be delayed if you are in an area with weak signal.

Codes expire after five minutes. If you have not received the code, restart t the process

Confirm Identity

 
Choose an authentication method

Duo Mobile

Quick, easy, secure and convenient. No cellular or Internet connection? Generate a one-time passcode in the app.

How Duo Mobile works

Log in as usual, send a push notification to your device and tap “Approve” to verify your identity.

How to get Duo Mobile

Duo Mobile is available from all major app stores. Click “GET DUO” for information on how to download and activate your device.

Get Duo Mobile

Click on "GET DUO" to receive a text on how to download and activate Duo. Next time you log in, select "Push to Phone" to use Duo. To log in now, click "CONTINUE"

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Push to phone

Sends a Push Notification to the Duo Mobile app on your Smartphone.

A passcode must be enabled on your device to use Duo Mobile.

I got a new phone, how can I re-activate the app?

Click GET DUO to receive download instructions via text. Once you install Duo Mobile, make sure to activate the app to link your account.

I downloaded Duo Mobile, but don’t get any notifications?

Text “Duo” to (954) 372-3537 to have your account linked.

Call Me

You will receive a phone call to the number you enrolled. Answer and press any button to log in.

Enter a Passcode

Duo Mobile App (recommended) can be used without Internet or cellular connectivity. Open Duo and tap on the key icon. Enter the generated code on the next screen.

You can also generate a code via text message by selecting "click here" on the next screen.

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mobile

The Duo Mobile app works without access to cellular or Internet. Click on "Try Duo Mobile App" to install and activate.

If you are in an area with weak or no signal, phone calls and text messages may be delayed.

You are not getting the phone call?

You are not getting a text message?

landline

If you are in an area with weak or no signal, phone calls may be delayed.

Codes

The use of Florida International University's information technology resources is contingent upon proper authorization. By logging in to this system, you agree to abide by all applicable federal, state, and local laws, State of Florida Board of Governors rules, and University rules, regulations and policies. You also understand that the misuse or misappropriation of the University's information technology resources or violation of any applicable law, rule, regulation or University policy, may result in the revocation of your access privileges.